WHAT INFORMATION DO WE COLLECT?
The following information may be collected from you to facilitate the purchase and usage of our services:
Any information relating to an identifiable natural person including common identifiers such as a name, an identification number, location data, an online identifier or one or more factors specific to the physical, mental, economic, cultural or social identity of that natural person and any other information that is so categorized by applicable laws including:
User Account Information:
Profile Information: While setting up their user accounts, users may provide information such as name, age, details pertaining to their academic qualification, trade specialization, years of experience in a trade, references and such other information as required by BIZSTART.
Public information: While setting up their accounts, users may be required to provide information that may be accessible to other users of the site including their name, description, language preferences, service charges etc.
Account access information: Users may be provided with a user account on the platform to access certain features and for this purpose may be required to provide access information such as a username and a password in order to access these services.
Contact information: The contact information including phone numbers or email addresses entered, may be utilized by the system to communicate system generated messages which may be transactional/service or promotional in nature.
Payment Information: Users may be required to provide limited financial information such as bank details and taxation related information which may be used for the purpose of making payment settlements.
Any payments made using the platform will be made through a third party payment processor and shall be subject to such additional terms and conditions which such third party payment processor may prescribe from time to time. We do not process, store or transmit credit/debit or any other card related information. However, the transaction data may be processed for the purpose of scheduling, supplying the purchased services, keeping proper records of those transactions and in order to comply with accounting and tax regulation.
When you as a user interact with the Services, we collect and process metadata to provide additional context about the way the Service is being used. The usage data may include your IP address, device type, Internet Service provider, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the usage data is our server software and our analytics tracking system.
Technical log data:
Like most digital services, our servers automatically collect information when Websites or Services are accessed or used and record it in log files. This log data may include the Internet Protocol (IP) address, the address of the web page visited within the Services, browser type and settings, the date and time the Services were used, information about browser configuration and plugins, language preferences and cookie data.
We receive information from you and other third-parties that helps us approximate your location. We may, for example, use an IP address received with your consent from your browser or device to determine approximate location. We may also collect location information from devices in accordance with the consent process provided by your device. We use this data for the purpose of ensuring the proper administration of our digital platforms and business, analyzing the use of the platforms and services, monitoring and improving our platforms and services, improving the user experience, preventing abuse, and assisting users with support inquiries.
Customer Support Information:
We may process information that you send to us, should you choose to submit a complaint/query to our support email. If you contact us, we may use your Transaction or Usage Information to respond and handle your request.
Product & Marketing communication:
We may process contact information that you provide to us for the purpose of opting into emails such as digests, newsletters, and activity notifications. This notification data may be processed for the purposes of sending you relevant information pertaining to our offerings or newsletters.
Service and transactional notifications:
We will, from time to time, send you messages and notifications about your account, service changes or new policies via SMS, email, WhatsApp and other interactive messaging platforms. You can’t opt out of this type of “service or transactional” communication (unless you delete your account) as they contain necessary information pertaining to our platform/ Services and are required for performing our commitment to you.
We may process information that you choose to share with us if and when you communicate with us. The correspondence data may be processed for the purposes of communicating with you and record-keeping.
What is a Cookie?
We continuously improve our platforms and Services through the use of first party and third party cookies and other web analytics tools, which help us understand how our visitors use our services including our website, and other services, what webpages, features and functions they like and dislike, and where they may have run into problems which need to be addressed.
You can still view our websites if you choose to set your browser to refuse all cookies; however, you may need to keep certain cookies enabled in order to access certain features on the site. While we initially we use session based cookies, upon receiving your consent we use persistent cookies which serve to let users stay logged in for a longer period of time even after the browser is closed. “Session-based” cookies last only while your browser is open and are then deleted. “Persistent” cookies last until you or your browser deletes them, or they expire.
What data do the cookies track?
While cookies do not typically contain any personally identifiable information, they may be linked to personal information we store about you including:-
Basic Information: Email and User Name. This data collected under basic information is only used to make a user’s unique identity. Location Information: We require information about your signup and current location which we receive from your IP address or device settings, to securely and reliably setup and maintain your account and to optimally provide our services to you. Site Usage data: In order to operate our services, we keep track of how you interact with links across our services. This includes links in emails we send you and links in the any other pages you click. This information may be used by the algorithm to serve promotional messages as per your usage.
HOW WILL WE USE YOUR PERSONAL INFORMATION?
We will only use your personal data in a fair and reasonable manner, and where we have a lawful reason to do so. Our use of your personal data depends on the purpose for which you interact with us. We may process your Personal Information for the following purposes.
Verification of Profile and Credentials
Delivery of Services & Communication:
Internal Business Use:
DISCLOSURE OF INFORMATION:
BIZSTART does not sell, disclose, transfer or share your Personal Information with others except:
THIRD PARTY SHARING OF INFORMATION:
We may share your personal data: (a) at your direction, with separate, specific notice to you, and with your consent; (b) with third-party service providers under appropriate confidentiality and data privacy obligations (only for the purposes identified hereinabove); (c) in connection with a merger, divestiture, acquisition, reorganization, restructuring, financing transaction or sale of assets pertaining to a business line; and (d) to meet any applicable law or respond to valid legal process, including from law enforcement or other government agencies, or to enforce applicable Terms of Service, including investigation of potential violations, or to detect, prevent, or otherwise address fraud, security or technical issues, or to protect against harm to the rights, property or safety of BIZSTART, our users, or the public as required or permitted by law, including to help prevent the loss of life or serious injury of anyone.
The categories of service providers and partners with whom we may share your data are:
BIZSTART will take reasonable steps to ensure that these third-party service providers are obligated to protect your Personal Information and are also subject to appropriate confidentiality / non-disclosure obligations.
YOUR RIGHT TO WITHHOLD PERSONAL INFORMATION
You are always in control of your information and are under no compulsion to disclose your personal information. If you don’t want us to send you details of our services, we will respect your wishes. However, please bear in mind that if you don’t give us certain key personal information, you will be unable to optimally avail of our services.
SECURITY MEASURES AND SAFEGUARDS:
To protect against the loss, misuse and alteration of the information under our control, we have in place appropriate physical, electronic and managerial procedures. We limit access to your personal information to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal information on our instructions and are bound by contractual confidentiality obligations and will be liable to face disciplinary action or termination for failure to meet these obligations. Although we will endeavour to safeguard the confidentiality of your personally identifiable information, transmissions made by means of the Internet cannot be made absolutely secure. By using this site, you agree that we will have no liability for disclosure of your information due to errors in transmission or unauthorized acts of third parties.
The services offered on the website, webpages etc. are intended for general audiences – we do not seek through our sites or Services to gather personal data from or about persons that are minors (i.e., not the age of majority). If you inform us or we are otherwise made aware that we have unintentionally received personal data from a minor, we will delete the information from our records.
WITHDRAWING YOUR CONSENT:
You have the right to withdraw your consent to the use of your data, at any time. To withdraw your consent for our use of your personal data please contact us at [email protected] and submit a request for deletion of your data from our systems. Although, deletion of Data is subject to reasonable limitations and such withdrawal of consent to use your data may limit our ability to provide the best possible services to you. To withdraw your consent to receiving promotional emails from our end, please speak with a member of our team or use the unsubscribe function in any e-mail we send.
RETENTION OF YOUR INFORMATION
We will only keep your personal information for as long as necessary to fulfil the purposes for which we collected it. Provided that, in the case of certain kinds of data we will retain it for as long as we have your permission to keep it. We may also need to keep it for other purposes including for satisfying any legal, accounting, or reporting requirements. In any event, we will conduct an annual review to ascertain whether we need to keep your data. Your data will be deleted if we no longer need it in accordance with the terms of our Data Retention Policy.
REVIEWING YOUR INFORMATION:
You can directly approach us to correct, amend, or delete inaccurate data by contacting our Support team at [email protected]. It is also important to us that the personal information we hold about you is accurate and current. Therefore, please keep us updated of changes in your personal information by communicating the same to our team. You have the legal right to ask for a copy of any of your personal data held by us.
BIZSTART may update this policy from time to time. We will notify you about significant changes in the way we treat personal information by sending a notice to your email address or by placing a prominent notice on our site.
Any grievance relating to illegal use, abuse, or complaint regarding your information related to our services may be reported to our Support Team at [email protected].
If you would like to contact us for any reason regarding our privacy practices, please call, write, or email us at the following address:
E- Mail: [email protected]
Postal Address: DBS Heritage House, Ghanshyam Talwatkar Marg, Fort, Mumbai – 400001.